Terms & Conditions

Terms and conditions

By purchasing our products, you hereby agree to our terms and conditions:



Do note that we are not liable for any adverse side effects that might occur from consuming any of our products. Should you have any health concerns that you feel might cause any form of an effect when consuming our products and need clarification, we suggest you to visit the doctor to ascertain that you are fit to consume our products or feel free to consult us at 88408022 and we will help in any way we can.  


Kindly ensure correct & completed version of your address has been given. At times when there are a lot of mails, take note that we may not be able to check every individual parcels for the completeness of your address hence you are to be responsible for providing your own complete address. Therefore in the event of an incomplete address was given after shipping confirmation email was sent,  syaella.co wont be held responsible for any lost mails.


If you chose bank deposit, please make payment within 24 hours. No payment made will result in order being cancelled, if you wish to purchase it kindly make a new order. 

How to transfer:

Step 1: You may make a bank transfer within 24hrs to POSB Saving - 071-146-383 or via Paynow No: 88408022 (syaella.co)

Step 2: Take a snapshot of the transaction with our account number shown !

Step 3: Send the proof with the ORDER NUMBER to 88408022

After payment is made there is strictly no cancellations.Refunds will only be made purely due to out of stock.  
Syaella.co is unable to edit or combine orders hence kindly confirm your order


    Mailing : Door delivery with tracking number 

    • This service is provided by Qoo10Express. We engaged Qoo10Express shipping service  so that you could get your parcel safely. It is NOT AN EXPRESS DELIVERY, however our couriers will try to expedite the delivery of your parcels. Allow 2-5 days upon receiving email confirmation of your product shipment status.
    • At SYAELLA.CO, we aim to deliver your order to you within 2 to 3 working days from the date of delivery pick up. The delivery time estimate depends on the availability of the items and our courier partners' dispatching schedules and routing, as well as traffic and weather conditions.
    • Delivery of your parcels may took longer during festive season.Any urgent delivery is chargeable accordingly. Kindly confirm your selection before submission.
    Express Delivery
    Express delivery will fall under Express Shipping. Express Shipping will be delivered only next day as we need to prepare your orders. Cut off time will be 5pm.
    Missed Delivery

    Missed a delivery attempt from us? Don't worry, if we fail to reach you at your specified shipping address, our courier give you a call/message. A re-delivery will be attempted on the next consecutive working day.

    After 2nd attempts and being uncontactable, the order item will be delivered back to our location and the order item will be on hold. The next re-delivery will then be charged at a flat rate of SGD 5.We wont held responsible for any loss parcel if u requested to place at your requested hideouts.

    No Delivery Zones
    Due to restrictions and limitations (placed by certain institutions and organizations), we apologize that we are not able to make deliveries to the following areas in Singapore:

    • Jurong Island
    • Tuas Link
    • Changi Cargo
    • Country Clubs
    • Army Camps
    • Seletar Aerospace
    • Off-shore Islands such as Pulau Ubin
    • Turf Club Avenue
    • Sentosa
    • Singapore Prison Quarters
    • Airbase sites
    • SATS Inflight Catering Centre 1
    • ST Kinetics
    • Shipyards
    • Hospitals
    • Powergrid
    • Airport Boulevard, and all airport areas including areas within Changi Airport and Seletar Airport
    If you work at the above locations, we strongly encourage you to set your shipping address to a location where our drivers can deliver to, such as your residential address.

    Our Store pickup are upon our availability

    Due to current COVID-19 seasons which have not been totally cleared. We will allow contactless pickup at our office riser which will only be informed upon orders confirmation.

    Kindly Whatsapp us at +65 8840 8022 with your order no. to get your pickup location.